Customer Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your support requests will be replied to in maximum 60 min after the support ticket or email has been submitted. If your case requires additional assistance from a server admin, we’ll forward the trouble ticket or the e–mail to the person on duty, without delay then leave a note to inform you that more time will be required for discovering a solution. Furthermore if you order the Optional Admin Services package, all of the tasks included there will be completed whenever you decide.
An Exceptional Customer Service
- We will be available to you 24/7 to respond to any queries that you may have connected with our Web Hosting Control Panel and any of the apps that we have pre–installed for you on the server. If you also need assistance tackling server administration tasks, you can have a glance at our Optional Admin Services package, which includes backup hard disk space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation services.
A User–Friendly Help Area
We have equipped the Web Hosting Control Panel with an elaborate knowledgebase, which includes in–depth explanations of its features and functions. In addition, we have made in–depth video tutorials that will further show you how to perform a particular action or resolve a commonly encountered issue. All the help articles and the tutorial video clips are easily accessible from every section of the Web Hosting Control Panel through the Videos and Help buttons in the top right corner.