Phone Support in Shared Website Hosting
We know that having the option to speak with a live agent is very important, so we have 3 support lines around the globe (UK, USA and Australia) and you can reach us on the phone for 14 hours every day. In case you consider obtaining one of our shared website hosting plans, for instance, you're able to phone us and find out more about our services before you order to ensure that we do match all system requirements for your sites. After your purchase, you can call us about all the sales and / or billing troubles you may have, or get any general or basic tech information that you need. We have aimed to find the balance between telephone and ticket support, so for strictly technical matters you'll have to use our ticketing system, which will help you follow the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
When you want additional information for the semi-dedicated hosting plans that we provide, you are able to call one of the three support lines we have across the globe - in the United States, the United Kingdom and Australia. By doing this, you'll be able to check ahead of time if our solutions are suitable for your websites. In case you are already our customer and you have a semi-dedicated account, you're able to get in touch with us on the phone for 14 hours every day about any type of billing or general matters. For entirely tech problems you'll be able to use our ticketing system and get in touch with our tech support as someissues simply need more time to be resolved, but we can help you on the phone with various minor tech problems as well, saving you time and efforts.