You'll find lots of shared website hosting suppliers out there, yet many of them are resellers that have minimal resources, especially in terms of support. One way to distinguish them is the option to contact the company by phone. The level of support that you'll have via this way of communication may vary depending on the provider - several of them provide you with professional telephone support, others offer basic and customer support only as some matters are more time-consuming and it would be much easier to be resolved with a trouble ticket, especially when the issue has to be escalated. However, it is good to find that you can always reach your hosting provider because there are many small-scale problems which can be managed effortlessly and in a timely manner with a phone call, not mentioning that you're able to get more information for the services even before you become a client.

Phone Support in Shared Website Hosting

We know that having the option to speak with a live agent is very important, so we have 3 support lines around the globe (UK, USA and Australia) and you can reach us on the phone for 14 hours every day. In case you consider obtaining one of our shared website hosting plans, for instance, you're able to phone us and find out more about our services before you order to ensure that we do match all system requirements for your sites. After your purchase, you can call us about all the sales and / or billing troubles you may have, or get any general or basic tech information that you need. We have aimed to find the balance between telephone and ticket support, so for strictly technical matters you'll have to use our ticketing system, which will help you follow the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

When you want additional information for the semi-dedicated hosting plans that we provide, you are able to call one of the three support lines we have across the globe - in the United States, the United Kingdom and Australia. By doing this, you'll be able to check ahead of time if our solutions are suitable for your websites. In case you are already our customer and you have a semi-dedicated account, you're able to get in touch with us on the phone for 14 hours every day about any type of billing or general matters. For entirely tech problems you'll be able to use our ticketing system and get in touch with our tech support as someissues simply need more time to be resolved, but we can help you on the phone with various minor tech problems as well, saving you time and efforts.