If you have a website, a problem may always occur and it does not automatically need to be associated with the web hosting service itself. For instance, something may go wrong when you update a web application or some critical data can be modified or erased unintendedly. Irrespective of what the essence of the problem might be, you’ll have to get in touch with the respective client care staff and request them to recover a backup or to assist you in troubleshooting the problem that you’re experiencing. How fast they’ll do this will predetermine the length of time that your sites will be unavailable. For given sites like community sites or online shopping portals, a continuous outage interval can often mean losing users and money. That is why, it is pretty important to use the services of a hosting company that provides not only a very good help desk service, but also a well-timed one.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from us, you can forget about waiting around for hours on end, or even a whole day, to get a response to an email or a helpdesk ticket. No matter when you touch base with us, we’ll reply to you within no more than 60 minutes with any sales or technical queries that you may have. The fact is, our real response time almost never surpasses twenty to thirty minutes. Since we’re at your disposal 24x7x365, you’ll always obtain assistance in a timely fashion and we know exactly how vital that is in the digital era. Shortly after you contact us, we’ll respond to your questions. In case you confront any technical challenge, we’ll resolve it instead of you, or we’ll provide you with all the needed information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a support ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you will have a response within maximum 60 minutes. You can get in touch with us whenever you like in regards to billing, general or technical issues and given the fact that we will be at your disposal around the clock, you will invariably receive help in a timely manner. Based on the specific question or issue, we’ll provide you with more details, resolve the predicament if it’s been caused by something that’s within our reach or inform you how to proceed if you have to configure some setting for a software application that we can’t access. You can forget about waiting around for a whole day for every single response. The fact is, in the majority of cases we respond to emails and tickets within 20 to 25 minutes max.