A live chat is a real-time method of communication between a web hosting supplier's support crew and its clients. It's a very efficient method to receive some information about the web hosting services or get some problem resolved since you are talking to a live agent. The benefits of using a live chat service rather than calling or opening a trouble ticket are the lower chance of errors when you exchange information such as usernames or domain names, the faster response time as the communication is live as well as the fact that you do not have to stay on the chat all the time - you'll be able to do something else entirely while the representative examines the issue in question. Furthermore, you're able to become a part of a live chat room from any computer that is connected to the web, avoiding the phone fees that you'll need to pay if you're calling to a different country.

Live Chat Support in Shared Website Hosting

As part of the support services that we provide for all of our shared website hosting plans, you will find live chat support which is online twenty-four seven, even on holidays. You are able to get in touch with us regardless of whether you already have an account or not, because we can support you with pretty much anything, ranging from giving you common info about our services in case you are not a customer yet and you are thinking about purchasing one of our plans, to helping you with installing an e-mail account in an e-mail client. A part of the problems are more technical and time-consuming, so you will need to take advantage of the ticketing system which is integrated in our Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every day, even on holidays and weekends. It is one of the best ways to learn more about our semi-dedicated hosting plans if you don't have an account yet or to get a problem resolved if you are a customer and our support agents will help you live regardless of the time of the day you join the chat. If you wonder which package is more suitable for your sites, if you need advice whether you should obtain a certain upgrade and how to obtain it or when you've got troubles setting up an email account on your computer system, you'll be able to contact us and we will provide you with the necessary info in a timely manner. The live chat is accessible even after our phone lines go off for the day, therefore if you have an account here, you can rest assured that you'll always enjoy prompt assistance with any question or issue that shows up.