A ticketing system is the most widely used means of correspondence that hosting companies offer to their customers. It’s typically part of the billing account and is the best way to handle an issue that requires some time to examine or that needs to be escalated to a server administrator. Thus, all comments supplied by either party will be kept in one and the same place in the event that someone else wants to work on the given problem and the information in the ticket will be accessible to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, so you’ll have to log in and out of at least two accounts in order to do some task or to get in touch with the company’s customer support team. If you want to administer a handful of domain names and each one of them is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. On top of that, it might take a substantial period of time for the provider to reply to your tickets.

Integrated Ticketing System in Shared Website Hosting

In contrast with what you may find with lots of other web hosting companies, the support ticket system that we use with our shared website hosting plans is included in the Hepsia Control Panel, which is included with all accounts. You won’t need to memorize different log-in credentials, as you will be able to manage your tickets and the web hosting account itself from a single location. So, in case you’ve got a query or stumble upon a difficulty, you can get in touch with our support team members instantly. Our ticketing system offers an intelligent search functionality. This suggests that even if you’ve posted multiple tickets over the years, you will be able to find the one that you need without any difficulty. Also, you can read knowledge base guidelines for tackling commonly experienced predicaments.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated hosting plans, was developed with the belief that you should be able to manage everything connected to your semi-dedicated account from one single place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got a question or experience a problem, you can get in touch with our client support staff members instantly without the need to log in to a completely different admin dashboard. You can browse through your files or check a variety of account settings while posting a new ticket or reading the reply to an old one. In case you have multiple tickets and you want to track down a particular one, you can take advantage of the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you obtain a reply in no more than an hour regardless of the nature of your query or issue.