The availability of the customer and technical support that a shared website hosting company offers will tell you a lot about the services that they provide as well. In the event that you can use just e-mail messages and tickets, you have most probably discovered a reseller and not the hosting supplier. When this is the case, you will probably have to wait for a few days so as to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to get in touch with the actual web hosting company for extra assistance. When the provider offers you several means of communication with fast response time that are available at any time, they're almost certainly the top provider, not only a reseller. Therefore you'll get well-timed assistance and excellent support since they'll have direct access to the servers where your account will be created. Whatever the trouble - sales or technical, it's generally much better to have the option to get in touch with your website hosting company directly using your preferred way of communication.

24/7 Customer Support in Shared Website Hosting

We acknowledge the significance of receiving assistance in a timely manner, so our shared website hosting services feature 24/7 tech support and several means of communication. In case you don't have an account yet, you can give us a call or take advantage of our live chat and speak with a live representative, in order to find out about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up obtaining a service that you can't use. If you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it requires additional analysis. In contrast to the majority of providers on the market, we respond to all of the tickets within 1 hour, so you won't need to wait for an entire day. Our support services are accessible round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated hosting plans that we supply feature 24/7 customer and tech support, so regardless of what issue you have, you can contact us and we'll assist you in a timely manner. The guaranteed reply time for every e-mail message or trouble ticket that you open via your Hepsia website hosting Control Panel is only 1 hour; typically the response time hardly ever exceeds 20 minutes. Furthermore, we offer telephone support with a couple of local numbers around the globe and a live chat, which means that you'll be able to contact us and get additional details about our services even if you don't have an account yet. We are able to assist you with any question or a problem you have - payment methods, plan features, email setup, web hosting account settings, and so on. If you employ our services, you will never encounter an issue where you should wait for a couple of days to get a problem solved like you'll need to do with numerous other service providers.

24/7 Customer Support in VPS Servers

Using our VPS hosting plans, you will never need to wait for more than one hour in order to get support for any problem that you may have regarding the server or the software which comes pre-installed with it. We guarantee this short answer time for all the support tickets that you open via your billing Control Panel or email messages that you send to our technical support crew. In addition, we have local phone numbers in several countries around the world plus a live chat service where we can easily assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 using the various means of communication, so regardless what your question or problem is, there will always be someone to help you without delay. In case you need assistance with third-party software, which you cannot deploy or which gives you troubles, you're able to take full advantage of the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server from us, you'll be able to get in touch with us anytime using various channels and the max time that you will need to wait for a response is approximately 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we can support you with anything related to the applications that are pre-installed on the server. To contact us about a tech issue, you'll be able to open a support ticket through the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of basic questions or you would like to know more about our web hosting services before you order, you may also employ our live chat or you can call one of the local phone numbers that we have in several countries worldwide. When you'd like to have support for third-party software that you are unable to set up or operate effectively, you will be able to add the Managed Services upgrade to your package and our sysadmins will assist you.