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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to click the Help button, which is visible on each and every page. A pop-up menu will open. It offers thorough information about all the operations that you can carry out on the given page. Each pop-up menu shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide range of instructional video clips demonstrating how to use our hosting Control Panel. They're made for those of you who want to see how things are being done instead of only reading articles. Thus, everyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you are looking for, take a peek at our comprehensive Frequently Asked Questions database, which comprises questions asked by real people and offers practical solutions. We regulary update our Frequently Asked Questions database with new entries in order to embrace all the new additions and innovations related to our system.

Ticketing System

If you still can't find the answer you need in the FAQ database either, you can contact our excellent team of client support engineers available 24/7/365 and eager to assist you with any question. Each support ticket you submit will be replied to within 1 hour (the average ticket response time is approximately twenty mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 156621

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com